Help Desk

Faster and more agile. It prevents IT staff from spending their time on routine support activities. We take care of the operation of your business.
Help Desk with an automated ticket system to provide you with immediate, simple and practical solutions.

Escalate your business and generate AUTHORITY, implementing Avantika’s HELP DESK service

Why choose Avantika’s Corporate Help Desk Service?

Available immediately 24*7, 365 days per year
We know how to listen to you. Our agents are specialized in IT. We avoid flat and robotic dialogues. All of the tickets posted are taken care of.
We maintain a historical record of all our client’s tickets so we may assess recurring issues that compromise more serious problems.
We obtain faithful, timely and reliable information relating the IT functions in order to implement improvements on the company’s operation.
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We evaluate our team’s effectiveness in regards to response and resolution timing.
We organize through different channels the multiple problems to control and evaluate support processes in each business facet.
We inform the users of all updates related to IT functions.
We carry out satisfaction surveys towards our clients in order to improve our Help Desk Service.

Our Help Desk Service carries out the following activities:


Ticket Reception

- Application and System Software Installation
- Installation and configuration of hardware accessories, laptops and computer equipment
- Use and application of best practices for IT equipment
- User inquiries
-Network, mail, video conferencing, chat and messaging settings

Receipt of tickets for solving incidents

- Faults in hardware, applications, networks, peripherals
- Password reset in applications and software
- Problems accessing IT services from the home office
- Communication problems with mobile devices

We generate metrics, which help us improve the service

User satisfaction from the initial contact

Drop rate before the solution has been raised

Ticket Aging

Ticket Recurrency


On-Site Technical Support Option

Do you need Face to Face Assistance? Our specialists visit your company to identify, analize, and resolve the incidents and requirements related to IT. Some of the advantages include:

  • Reduce staff rotation
  • Eliminate wasted time due to failures in the IT area of your company
  • Increase the productivity of your staff
  • Reduce operating costs
  • Identify recurring IT problems leading you to implement improvements